Brity Virtual Agent

Specialized customer services such as virtual agent, agent assistant and AI analytics that apply AI technology to the contact center call system

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Provide proactive customer value with an intelligent contact center

With the development of IT technology, the contact center is developing from simple customer service and complaint handling to a service
that communicates with customers and provides impression beyond customer satisfaction. SDS Brity Virtual Agent is an intelligent contact center servicethat proactively provides new value to customers by applying disruptive technologies such as AI and Cloud to the contact center call system.

Trends

Increasing product/regulatory complexity
As technology develops and customer needs diversify, the types and complexity of products increase and new businesses are being created. Since these new businesses do not fit into the framework of regulations made up of the old standards, various regulations and laws are being created.
Accelerating the transition to a digital economy
With the development of major technologies such as cloud and AI and contactless society caused by Covid-19, intelligent contact centers that use these latest technologies to streamline work and increase stability for employees are attracting great attention.
Customer communication trends are changing.
95% of the consumers like being connected, and most want to streamline multiple activities into a single digital channel for ease and convenience.

Features

Cloud-based global contact center operation
SDS has built and stably operated a cloud contact center with a capacity of 6,000 seats in North America, Latin America, and Asia.
Flexible architecture
By utilizing the proven Brity Virtual Agent platform, which is already selected and used by many customers, it can be extended and applied to various contact centers.
Efficient learning
It can be used in a short period of time by applying an independent training method optimized for call center calls, and continuous performance improvement is possible through additional learning and verification.
High recognition rate and real-time STT(Speech To Text)
SDS STT engine provides the highest voice recognition rate and high level of real-time voice recognition, and provides accurate conversation content at all times through noise cancellation optimized for phone calls.
Real-time TA(Text Analysis)
SDS supports various customer services in a timely manner by collecting and analyzing consultation history or customer voices in real time.
NLU (Natural Language Understanding)
It understands various natural languages in conversations with customers, recognizes multiple intentions hidden in sentences, and accurately grasps customer intentions through sentiment analysis for each sentence and provides a natural flow of conversation.