Samsung SDS to Build ‘AI Agent Banking’ for Woori Bank, Leading AI Transformation in the Financial Sector
□ Selected to lead Woori Bank’s ‘AI agent implementation project for AI Transformation (AX)’
- To build the first large-scale ‘AI agent-powered business system’ in the financial sector
- To apply more than 175 AI agents across five key business areas: corporate lending, asset management, internal controls, customer service, and process automation
- Expected to speed up business processing by approximately 30%
□ Secures consecutive orders for Woori Bank’s ‘mid and long-term IT infrastructure optimization’ project
- U2L (from UNIX to Linux) transition and channel advancement
□ Actively supporting AX in the financial sector by leveraging AI and cloud technological power
Samsung SDS is leading AI transformation (AX) in the financial sector by consecutively winning key AX projects from Woori Bank.
□ Samsung SDS Wins ‘AI Agent Banking Implementation’ Project for Woori Bank
Samsung SDS became a preferred bidder in Woori Bank’s ‘AI agent implementation project for AX.’
This ‘AI agent banking’ project aims to establish more than 175 AI agents by connecting various business systems within Woori Bank. The project is significant as it is the first fully fledged, large-scale implementation of AI agents in Korea’s financial sector.
‘AI agent banking’ refers to a new way of working in which AI, powered by large language models (LLMs), directly performs tasks ranging from customer service to internal business operations.
Based on feedback from the field, Woori Bank decided to apply over 175 AI agents to 29 core tasks in five areas: customer relationship management and corporate lending, asset management, internal controls, customer service, and process automation. Additionally, the existing business process will be redesigned to make it AI-agent centered, enhancing work efficiency and improving business processing speed by approximately 30%.
Samsung SDS will leverage its own AI agent platform FabriX to build a new AI agent platform and services for Woori Bank, while providing access to various language models to create an environment where AI can be applied to business operations. Additionally, AI will be connected to the bank’s existing systems, and a data management system will be established for efficient agent operations.
Samsung SDS will launch the project in May and initially deploy approximately 90 AI agents in December this year. The company will expand deployment in phases through August next year to complete an AI-powered financial operations environment for the client.
Il-jin Oak, Vice President of Digital/IT Unit at Woori Bank, said, “This project is an important opportunity to shift from ‘AI that asks and answers’ to ‘AI that works and resolves issues,’ by applying AI to our financial system. Through AI-powered management system innovation, we will enhance decision-making efficiency and risk management capabilities while expanding productive finance.”
□ Samsung SDS Consecutively Wins ‘Mid and Long-Term IT Infrastructure Optimization’ Project for Woori Bank
Samsung SDS continues to support the client’s AX by securing a contract for Phase 3 of Woori Bank’s ‘mid and long-term IT infrastructure optimization’ project, following Phase 2.
The project covers both core and channel areas. It focuses on migrating the client’s UNIX-based systems to a Linux environment, enhancing system interoperability and scalability while ensuring stable operations in a cloud-based environment as well.
Jeong-heon Lee, Executive Vice President and Leader of the Strategic Marketing Office at Samsung SDS, said, “In the financial sector, AI is rapidly evolving beyond simple task support to transform the way work itself is carried out. Leveraging our experience in major projects in the financial sector and our AI and cloud technological capabilities, we are committed to actively supporting AX in the financial sector.”
※ Terminology
- ‘Core’ refers to systems that handle primary banking functions, including account inquiries, lending, and deposits.
- ‘Channel' refers to both external channels (customer-facing channels, including mobile banking, and external interface channels, including other financial institutions) and internal channels (channels between intra-bank business systems).
