Samsung AI Contact Center Solutions (AICC) provides beyond basic efficiency using an advanced AI engine. AICC's cutting-edge capabilities bring automated customer assistance, real-time advice for agents, and in-depth analytics, transforming customer interactions.
AI Contact Center’s Agent Augmentation increases efficiency by listening in on conversations between the client and agent in real time. It then automatically recognizes the intent of the customer and ferries the relevant data to your agent – giving them the relevant information with no clicks necessary.
Monitor 100% of your agents’ communications and track them quantitatively for tone, language and specific business objectives. Ensure that your agents are representing your organization well, and track performance through AI analytics of individual or total conversations. Enhance your business intelligence by tracking rates of cancellations or order call-ins.
Use AI to interact with your customers over digital or phone channels in natural language to engage them. Voice and chat bots monitor conversations for key stress words, help and guide customers complete tasks such as ordering products or canceling services.
Contact Center keeps track of quantitative data on every customer interaction, from tracking positive and negative sentiment to the monitoring of your agents’ language for forbidden words.
Log and record all conversations, for all your interaction channels. Automatically extract business-related information and track data that you determine suits your business goals.
Use AI Contact Center to create reports for a range of business objectives. Quantitatively demonstrate your agents’ conversation dynamics, track order cancellations, and develop word clouds that show customer patterns.
A low code, no code system helps your team hit the ground running. Use pre-built modules and intuitive design to give your department quick wins.
AI Contact Center is channel agnostic and can work on whatever you use to keep in touch with your clients. Use advanced AI capabilities on both digital and over the phone channels.
Our cloud-based conference room scheduling software allows your employees to use a web or mobile application to view available meeting space in real-time and instantly reserve a meeting room anywhere.
Innovate your business productivity with the AI-based RPA solution, Brity RPA. While the bots created with Brity RPA take care of simple, repetitive, and unproductive tasks, employees can focus more on core tasks that require creativity.
Whether you’re looking for a specific business solution or just need some questions answered, we’re here to help.