Global organization

Optimizing Mobile Device Management for a Global Transportation Organization with Zero Touch Mobility (ZTM)

The Client

A global transportation organization managing large-scale logistics and workforce mobility faced growing challenges in obile device management.m With thousands of employees across multiple regions, the company needed a centralized, automated solution to enhance device provisioning, security, and IT support efficiency.

Their previous manual mobile management processes caused deployment delays, increased IT support costs, and compliance risks. To resolve these issues, they implemented Samsung SDS Zero Touch Mobility (ZTM) with ServiceNow®, transforming their mobile operations with automation, real-time monitoring, and security enforcement.

Challenges in Enterprise Mobile Device Management

Inefficient Device Deployment
The company struggled with manual device provisioning, which took weeks to months to complete. Without automated deployment, IT teams were burdened with time-consuming configuration, security updates, and inventory tracking.

High IT Support Costs & Operational Inefficiencies
IT teams handled a high volume of mobile device support tickets, including device troubleshooting, manual setups, and security compliance checks. This resulted in longer response times, increased labor costs, and reduced workforce productivity.

Security & Compliance Risks
Ensuring that mobile devices met corporate security policies and regulatory requirements was a significant challenge. Without real-time compliance monitoring, the company faced potential data breaches and non-compliance fines.

Lack of Standardization Across Global Locations
Different regions used varied mobile ecosystems, making device management inconsistent. The company needed a single, unified platform to manage mobile deployments, enforce policies, and optimize support services across all locations.

How Samsung SDS ZTM Transformed Operations

Hyperautomation for Faster Deployment
ZTM automated mobile device provisioning and deployment, reducing setup time from months to weeks. Devices arrived pre-configured with security policies, applications, and network settings, ensuring immediate usability.

Reduced IT Workload & Cost Savings
By centralizing mobile device tracking, support requests, and workflow automation, ZTM eliminated unnecessary manual work. IT teams handled fewer device-related issues, lowering operational costs and response times.

Real-Time Security & Compliance Monitoring
ZTM enforced automated security policies, ensuring all devices met corporate cybersecurity standards and regulatory compliance requirements. Real-time compliance alerts minimized security vulnerabilities and policy violations.

Customizable Workflows for Enhanced Service Delivery
Unlike traditional mobile management solutions, ZTM’s adaptive workflows allowed different departments to customize their mobile device management based on operational needs. This gave the company a competitive advantage by improving efficiency and service delivery.