CX Innovation
Experience a whole new level of innovation, even things you didn't notice
Change your future
through an innovative customer experience
Businesses can only survive by offering non-stop innovations to the customer experience.
Striving for customer experience-based innovations rather than becoming complacent with existing solutions improves corporate competitiveness.
Prepare for a brighter future reshaped by CX innovation service.
Minimize errors by analyzing user environment and causes for mistakes.
Allows anyone to easily understand and operate complex work systems without the need for specialized training. Provides user-specific information to increase brand credibility and offer a differentiated customer experience.
Unique Points
Samsung SDS CX Innovation Service
- Human error 96% reduced
- Management cost 15-25% reduced
- Earning rate 5-10% improved
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Innovate with design thinking
Find a new approach and perspective to innovating when faced with uncertain and thorny issues
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Agile validation
Discover the optimal solution by repeatedly applying modifications to and verifying prototypes in an agile manner.
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Use of design system
Establish a standardized system of design only for Samsung SDS CX and flexibly operate and maintain your system in a variety of environments.
Videos
Customers in the digital era expect a better experience every moment. Businesses can only survive by offering non-stop innovations to the customer experience. Striving for customer experience-based innovations rather than becoming complacent with existing solutions improves corporate competiveness.
Major Services
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Service Design with a whole new experienceUtilize customer experience-based consulting to create new business models or incorporate digital spaces and IT systems that provide a whole new experience. -
UI/UX Design to innovate current services & systemsGenerate a strategy to improve system and service usability based on understanding the customer’s context while adopting measures to set a direction for design. -
Usability test for quick troubleshootingA validated research method grasps CX levels and provides insight quickly and sets a direction for improvement, thus providing a better understanding of expected results. -
Design platform for design asset systemDesign platform supports archiving, sharing, improving, and communicating a system’s internal design assets and provides constant training and updates for simple operation and maintenance.
Features
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IT and design synergy
Create a whole new customer experience
based on in-depth understanding of IT
as a design division within an IT company. -
A systematic process and methodology
Our experience in building enterprise systems across industries enables customers to respond to any business changes.
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Won the world’s
4 major design awardsRecognized for our CX design and service excellence around the world as the recipient of the world’s 4 major design awards around 60 times, including Red Dot, iF, IDEA, and UX Design Award.
Design Thinking & Agile Landscape Map
Use Cases
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![[Service] Exhibition space & service planning for a whole new customer experience for a better brand recognition](https://image.samsungsds.com/en/cx/use-cases/__icsFiles/afieldfile/2019/04/15/img_usecase_01.jpg?queryString=20231214044657)
[Service]
Exhibition space & service planning for a whole new customer experienceState-of-the-art exhibitions combined with storytelling and IT for an exciting visitor experience to improve brand recognition and create a whole new exhibition -
![[Finance]
Mobile sales system consulting for a successful business](https://image.samsungsds.com/en/cx/use-cases/__icsFiles/afieldfile/2019/04/15/img_usecase_02.jpg?queryString=20231214044657)
[Finance]
Customized mobile sales system consulting for a successful businessUpon conducting face-to-face business, thorough research enables a customized service per work type with timely information to deliver the optimal design plans. -
![[Electronic manufacturing] A streamlined manufacturing process, a more efficient MES system](https://image.samsungsds.com/en/cx/use-cases/__icsFiles/afieldfile/2019/04/15/img_usecase_03.jpg?queryString=20231214044657)
[Electronic manufacturing]
A streamlined manufacturing process, a more efficient MESMES system simplifies user behaviors and streamlines processes for manufacturing intertwined with big data based on understanding every context, thus improving work efficiency.
Whether you’re looking for a specific business solution or just need some questions answered, we’re here to help