Notices

TITLE

Nexshop End of Technical Support Policy

JUL.31.2020

DATE
JUL.31.2020

1. Scope

This End of Technical Support Policy ("Policy") is effective as of August 1, 2020, and applies to all Nexshop software ("Product"). This policy defines the final date of the technical support available for the Product purchased by Customers.
The term "Product" refers to the whole or a specific version of Nexshop product group. This Policy supersedes all prior or contemporaneous policies related to the end of Technical Support.
Samsung SDS reserves the right to alter, change, and modify this Policy and its conditions at its sole discretion. Samsung SDS can post at any time on its website any applicable information related to this Policy such as the termination dates, termination plan of Technical Support, applicable product listings and other necessary information.

2. Nexshop Technical Support Period


 Technical support end date calculation method is to calculate the end date of the technical support for the old version when a new version is released.
For example, when the new version of v2.2 is released or discontinuation of previous version is announced, the old version of v2.1 will be calculated from that point and will end sales three months later, and after twelve months later, no technical support of any kind will be provided for the old version v2.1. 
It is strongly recommended that your software is upgraded to the latest version released.

■ Key Milestone Dates

(1) General Availability (GA) Date of Subsequent version or Announcement Date of the Discontinuation of previous version
- This date means the announcement date of the new version of the Product or the announcement date of the Discontinuation of previous version.
- This date is the base date when calculating the end date of the Technical Support for the previous version of the Product.
(2) End of Sales (EoS) Date
- The EoS Date means the last day to purchase the previous version of the Product. After this date, the previous version of the Product would be no longer available for purchase.
- The EoS Date is the first day after 3 months have passed from the GA Date of Subsequent version.
(3) End of Technical Support (EoTS) Date
- The EoTS Date means the last date on which the Standard Technical Support is provided for the previous version of the Product.
- The EoTS Date is the first day after 12 months have passed from the GA Date of Subsequent version.
- No kind of Standard Technical Support is provided for the previous version of the Product after this date.
- It is strongly recommended to upgrade to the latest version before the Product reaches its EoTS Date.

3. End of Technical support plan

End of Technical support plan table
Product, Ver, End of technical support plan, Remarks
Product Ver. End of technical support plan Remarks
EoS EoTS

Nexshop Marketing
v1.0 November 1.2020 July 31.2021
Please contact your sales representative for details, if you are currently on a technical support contract.
v1.1 November 1.2020 July 31.2021
v2.0 November 1.2020 July 31.2021
v2.1 November 1.2020 July 31.2021

Nexshop Sales
v1.0 November 1.2020 July 31.2021
v2.0 November 1.2020 July 31.2021
v2.1 November 1.2020 July 31.2021
Nexshop DPM[1] v1.0 November 1.2020 July 31.2021
v2.0 November 1.2020 July 31.2021
VA4S v2.1 November 1.2020 July 31.2021
v2.2 November 1.2020 July 31.2021

Nexshop
v1.0 November 1.2020 July 31.2021
v1.1 November 1.2020 July 31.2021
v2.0 November 1.2020 July 31.2021
v2.1 November 1.2020 July 31.2021

# References
[1] Nexshop DPM includes Nexshop DMM