This End of Technical Support Policy ("Policy") is effective as of June 17, 2020, and applies to all Endpoint Security software ("Product"). This policy defines the final date of the technical support available for the Product purchased by Customers.
The term " Product " refers to the whole or a specific version of Samsung SDS Endpoint Security product group. This Policy supersedes all prior or contemporaneous policies related to the end of Technical Support.
Samsung SDS reserves the right to alter, change, and modify this Policy and its conditions at its sole discretion. Samsung SDS can post at any time on its website any applicable information related to this Policy such as the termination dates, termination plan of Technical Support, applicable product listings and other necessary information.
2. Endpoint Security Technical Support Period
■ Key Milestone Dates
- (1) General Availability (GA) Date of Subsequent version or Announcement Date of the Discontinuation of previous version
- - This date means the announcement date of the new version of the Product or the announcement date of the Discontinuation of previous version.
- This date is the base date when calculating the end date of the Technical Support for the previous version of the Product.
- (2) End of Sales (EoS) Date
- - The EoS Date means the last day to purchase the previous version of the Product. After this date, the previous version of the Product would be no longer available for purchase.
- The EoS Date is the first day after 18 months have passed from the GA Date of Subsequent version.
- (3) End of Technical Support (EoTS) Date
- - The EoTS Date means the last date on which the Standard Technical Support is provided for the previous version of the Product.
- The EoTS Date is the first day after 30 months have passed from the GA Date of Subsequent version.
- No kind of Standard Technical Support is provided for the previous version of the Product after this date.
- It is strongly recommended to upgrade to the latest version before the Product reaches its EoTS Date.
- (4) End of Extended Technical Support (EoXS) Date
- - Extended Technical Support is optional and provided for up to 12
months by mutual agreement between Samsung SDS and the Customers.
- The EoXS Date is the last date on which the Extended Technical Support is provided for the previous version of the Product. No Technical Support of any kind is provided for the previous version of the Product after this date.
- The Extended Technical Support fee shall be calculated as follows: Technical Support fee + 15% of the Technical Support fee.
3. End of Technical support plan
|Product||Ver.||End of technical support plan||Remarks|
| Samsung SDS
|v5.X or less *||'21.12.17||'22.12.17||'23.12.17||Please contact your sales representative for details, if you are currently on a technical support contract.|
* Discontinued Product
: v5.x or less version of Endpoint Security-PC (previously referred to as ESCORT),
v5.x or less version of Endpoint Security-Document(previously referred to as NASCA)