This End of Technical Support Policy ("Policy") is effective as of March 31, 2021 and applies to all Brightics IoT software ("Product"). This policy defines the final date of the technical support available for the Product purchased by Customers.
The term "Product" refers to the whole or a specific version of Brightics IoT product group. This Policy supersedes all prior or contemporaneous policies related to the end of Technical Support.
Samsung SDS reserves the right to alter, change, and modify this Policy and its conditions at its sole discretion. Samsung SDS can post at any time on its website any applicable information related to this Policy such as the termination dates, termination plan of Technical Support, applicable product listings and other necessary information.
2. Brightics IoT Technical Support Period
■ Key Milestone Dates
- (1) General Availability (GA) Date of Subsequent version or Announcement Date of the Discontinuation of previous version
- This date means the announcement date of the new version of the Product or the announcement date of the Discontinuation of previous version.
- This date is the base date when calculating the end date of the Technical Support for the previous version of the Product.
- (2) End of Sales (EoS) Date
- The EoS Date means the last day to purchase the previous version of the Product. After this date, the previous version of the Product would be no longer available for purchase.
- The EoS Date is the first day after 3 months have passed from the GA Date of Subsequent version.
- (3) End of Technical Support (EoTS) Date
- The EoTS Date means the last date on which the Standard Technical Support is provided for the previous version of the Product.
- The EoTS Date is the first day after 24 months have passed from the GA Date of Subsequent version.
- No kind of Standard Technical Support is provided for the previous version of the Product after this date.
- It is strongly recommended to upgrade to the latest version before the Product reaches its EoTS Date.
3. End of Technical support plan
|Product||Ver||End of technical support plan||Remarks|
Please contact your sales representative for details, if you are currently on a technical support contract.