End of Technical Support for Nexplant Visual Insight



1. Technical Support End Policy

This Technical Support End Policy (hereafter “Policy”) is effective as of October 24, 2022, and applies to all Nexplant Visual Insight software and related products (hereafter "Product"), which defines the end date of technical support provided after sales.
The term “Product” applies to a specific product version or to the entire product group or product line.
The policy defined here replaces or supersedes all previous versions of policies relating to the termination of technical support.
Samsung SDS has the right to revise the policy itself or the end date of technical support for Product when needed at its sole discretion and will publish, at any time, the termination plan with dates, Product list, and other necessary and useful information.

(1) Date for End of Sales (EoS)
- Sales of new license or additional license for existing customers will be terminated from the date applicable (EoS date).
(2) Date for End of Technical Support (EoTS)
- The technical support for Product will be terminated from the date applicable (EoTS date).
- Existing customers can continue to use Product, but any types of technical support including new patch, upgrade, etc. will not be provided from this date on.

Plan for the termination of technical support (Nexplant Visual Insight)

End of Technical support plan table
Product, Ver, End of technical support plan, Remarks
Product Ver. End of technical support plan Remarks
Visual Insight
V1.1 '22.10.31 '23.10.31 If you are currently on a maintenance contract, technical support contract or any other contract related to this Nexplant Visual Insight, please contact our company and/or our company’s person in charge whom you have contacted for details.