Digital Finance
Agile and secure digital transformation in financial industry through digital financial platform
Accelerate digital transformation of financial services with digital financial platform
Trends
Find out how disruptive technologies are transforming financial industry
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Customer experience is rapidly becoming digitalDigital experience based on new technologies through various digital channels has become such an important element in the financial service industry. In particular, the millennial tend to value digital experience more than the customer loyalty towards the existing brands and expect immediate problem solving. Therefore, it requires to provide innovative services including chat functions, consulting services, app services with intuitive design and transaction scheme that considers user convenience through a variety of channels. -
Customer-centered financial platforms for daily-use purposes are becoming more common onlinePlatforms are emerging online and on mobile devices as a space where there are various interactive transactions of finance products happening. Through various channels, various contents, convenient financial services and easy payment are available within the platform scheme throughout industries such as travelling, automobile and real estate. -
Various financial services based on data are emergingAs a core resource for sustainable growth in the future, data have tremendous values and are expected to contribute to various productive activities through data collection, analytics and utilization. Also, in finance, data are rapidly expanding in various forms. Accordingly, there are growing needs of customized finance products and services through data analytics.
Major Services
- Leading digital innovation of financial institutions such as banks, insurance, cards and securities with technologies
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Enjoy a better user experience through AI
AI-based financial services are expanding the scope of regulation compliance and risk management in customer consulting, work analytics and automation for less complicated work. Various data recognition and analytics will result in suggestion for customized products and the most optimal consumption patterns. To replace operators, these AI-based services can quickly provide the best answers for the customers and automate complicated work that used to be done manually in order to enhance work productivity.
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Safe and convenient financial transaction based on blockchain
Thanks to Samsung SDS world’s first blockchain technology for B2B, financial security will be realized while preventing counterfeit and falsification. Also, convenient and expandable financial services such as auto-imposition of insurance premium and integrated point services are now available based on the blockchain network scheme.
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Cloud-based agile financial services
As regulations on financial institutions are improved, there have been more cases of cloud conversion among financial institutions in various forms. Thanks to Samsung SDS financial cloud, those financial firms can enjoy some benefits including cost reduction in IT, flexible use of resources and agile businesses. In the cloud environment, users can experience new technologies to introduce in more convenient manners.
Case Studies
Bank A
It is now able to carry out evaluations for large-scale evaluations related to export/import in convenient, fast and accurate manners.
Property insurance firm C
It is now able to provide the insurance service that can immediately respond to customers’ requests with necessary materials in order to enhance the work efficiency for insurance salespersons and their collaboration
Bank B
Thanks to Nexledger, it is now able to introduce the loan platform that simplifies customers’ loan processes and complicated corporate processes to check out the loan applications and enhances the accuracy in transactions and service ledgers.
IT Center for Financial Services
Samsung SDS proudly transferred and implemented the data center of this financial service provider, offering efficient control over the vast amount of data, full-fledged business centralization and real-time communication as well as integrated infrastructure operation/management.
Use Cases
Digital Finance Services
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Automated service for trade assessmentWork efficiency will be enhanced by automatically extracting assessment items through AICR and expanding areas of person-in-charge and auto-assessment based on the workflow of recognition and assessment. -
AI virtual secretary for insurance counsellingInsurance sales work will be supported by recognizing documents to request for insurance benefits through AICR, automating work through data collection with RPA utilization, and swiftly responding (24/7) to work related insurance expertise through chatbot. -
Integrated point platformBased on the transparent information sharing, points from issuance, money transfer, payment and settlement within the service ecosystem will integrated. It will also help link open-API-based real financial accounts and realize the automation of workflow. -
Auto-imposing service for insurance premiumThe duration for assessment and errors from assessment will be reduced by automating document classification and extraction of assessment criteria for the request of insurance benefits. Users can enjoy the improved process of requesting insurance benefits and the benefits can be provided in a timely manner. -
Platform for policy fund loanVarious work will be automated including: loan request and assessment with documents in ‘untact’ manners, information sharing with various partners and automation of data comparison.
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