TITLE

Maxigent End of Technical Support Policy

APR.08.2020

DATE
APR.08.2020

1. 1. Scope

This End of Technical support policy ("Policy") is effective as of April , 2020 and applies to all Maxigent software products and/or its related products("Product"). This policy defines the final date of the technical support available for the Product purchased by Customers.
The term "Product" refers to the whole or a specific version and this policy supersedes all of the previous versions Policy.
Samsung SDS reserves the right to alter, change, and modify this Policy and its conditions at its sole discretion. Samsung SDS can post at any time on its website any applicable information related to this Policy such as the termination dates, termination plan of Technical Support, applicable product listings and other necessary information.

2. Maxigent Technical support Period


 Technical support end date calculation method is to calculate the end date of the technical support for the old version when a new version is released.
For example, For example, when the new version of v2.2 is released, the old version of v2.1 will be calculated from that point and will end sales 12months later, and after 36months later, no technical support of any kind will be provided for the old version v2.1.
It is strongly recommended that your software is upgraded to the latest version released.

■ Key Milestone Dates

(1) General Availability (GA) Date of Subsequent Release
- This defines the announcement date of the new version of the Product.
- The end date of Technical Support for the previous version of the Product is calculated based on the GA Date of the subsequent version of the Product.
(2) End of Sales (EoS) Date
- The EoS date is the date from which twelve(12) months have passed after the GA date of the subsequent version of the Product.
- On or after the EoS date, the previous version of the Product would be no longer available for purchase.
(3) End of Technical Support (EoTS) Date
- The Technical Support of the previous version of the Product will be expired without prior notice after twenty-four (36) months from the GA Date of the subsequent version of the Product.
-It is strongly recommended to upgrade to the latest version before reach its EoTS date.
However, if you use a custom (partially modified) version for each customer, please proceed with your sales representative.

3. End of Technical support plan

End of Technical support plan
Product, ver. , Release, End of technical support plan ,Remarks
Product Version Release End of technical support plan Remarks
EoS EoTS
Maxigent Below v5.3
(SMS,AMS)
-
'21.04.08

'23.04.07

Please contact your sales representative for details, if you are currently on a technical support contract.
v5.6
(APM)
`16.12