We, Samsung Data Systems India Private Limited are committed to protecting your personal information and complying with the Digital Personal Data Protection Act, 2013 and other applicable laws and regulations (“Data Privacy Laws”). This Privacy Policy outlines our practices with regard to the collection, processing, and use of your personal information in connection with https://www.samsungsds.com/in/index.html (“Website”) and the provision of various product and/or services offered through Website) (collectively, “SDS Services”)].
This Privacy Policy covers the following topics:
1.1 Categories of Personal Information Collected
We collect and divrocess the following information in connection with divrovision of the SDS Services.
1.2 Your Options
You may refuse to provide us with certain types of personal information. In some cases, your refusal to provide such information may limit or restrict your access to and use of certain parts of the SDS Services. Such limitations or restrictions will be further explained upon provision of specific SDS Services.
We use your personal information for the following purposes (“Purposes”):
We do not share your personal information with third parties except as provided in this Privacy Policy or required by applicable laws and regulations.
3.1 Sharing of Personal Information with Third Parties for the Purposes
We share your personal information with the following entities only for the Purposes.
3.1.1 Business Partners
We may contract other business partners, including but not limited to, providers, vendors or contractors (collectively, the “Business Partners”) to carry out certain tasks (“Functions”) on behalf of us and in accordance with our instructions. The Business Partners are granted access to your personal information necessary to perform their assigned Functions as shown below.
| Business Partners | Functions | Duration of Processing and Retention |
|---|---|---|
| Oracle Corporation | Processing personal information for the purposes of providing resource materials downloading and viewing services, responding to general inquiries on Samsung SDS, preparing, hosting, reviewing, and managing events matching customers’ needs and to check identification for event participation | Until the end of the entrustment contract or until membership withdrawal |
| Diamond Ogilvy Group | Refining Eloqua marketing solution DB and sending out eDM | Until the end of the entrustment contract or until membership withdrawal |
Any changes to the scope of the Functions or the Business Partner information will be reflected in updates of this Privacy Policy, which will be made available to you in a timely manner.
3.2 Disclosure of Personal Information as Required by Law
We may disclose your personal information in response to a legal request, such as a court order, subpoena, or request from a law enforcement agency, regulatory body, or other authorized authority. To the extent possible and permitted by law, we will use commercially reasonable efforts to notify you of such disclosure.
3.3. Disclosure of Personal Information in the Event of a Corporate Transaction
In the event that we undergo transactions that involve transfer of a part or all of our businesses (and assets), such as a merger, acquisition, or sale, your personal information may be transferred to the relevant parties involved in such transactions. Unless you have given us your consent to do otherwise, your personal information that has been collected or processed by us or our Business Partners will continue to be subject to the terms and conditions of this Privacy Policy, and we will require the acquiring party to comply with the same level of protection for your personal information as outlined in this Privacy Policy.
We will retain your personal information for the period which you have consented at the time of collection, or as otherwise required by applicable laws and regulations.
Retention periods for each type of personal information are as follows:
∙ Identification, first and last name, mobile phone number you provided to us: for the duration of SDS Service Provision;
∙ Connection or IP information automatically collected: 1 year from the date of collection; and
∙ Name, email address, phone number obtained from third-party sources: 3 year from the date of collection.
Please note, however, that we may be required to retain your personal information for a longer period than the retention period described above if we are legally obligated to do so. In such cases, we will continue to retain your personal information for the duration mandated by applicable laws and regulations. Furthermore, if there remains any pending payments related to the use of the SDS Services, we will retain your personal information until such payments have been fully settled.
Upon expiration of the personal information retention period as specified in Section 4 of this Privacy Policy, we will destroy your personal information in a secure and permanent manner. This includes permanently deleting electronic data and shredding or incinerating physical documents.
Your personal information may be processed in and transferred to countries other than your country of residence, including those listed below, where our affiliates and business partners are located.
6.1 Samsung SDS overseas subsidiaries
6.2 Oracle Corporation Data Center (Australia)
6.3 Diamond Ogilvy Group (Republic of Korea)
We will take reasonable steps to ensure that such processing and transfer are carried out in accordance with this Privacy Policy and in compliance with applicable Data Privacy Laws. This includes using appropriate safeguards to protect your personal information.
If your personal information is accessed and processed in a jurisdiction other than where you reside, it may be subject to the laws of that jurisdiction, including those that permit or require disclosure of your personal information to government agencies, courts, or law enforcement authorities.
You have the right to refuse the cross-border transfer of your personal information to certain countries. However, please note that your refusal may limit your ability to use the SDS Services, as some systems related to the SDS Services are operated and maintained by our Business Partners located in those countries.
We are committed to ensuring that you are aware of and can exercise your rights regarding your personal information. Subject to the circumstances, conditions and exceptions set out in applicable Data Privacy Laws, you are entitled to exercise your rights shown below by contacting us via the contact information specified in Section 12 of this Privacy Policy.
7.1 Right to Access
You have the right to know whether we process your personal information, and if we do, to request access to that information. You can also request a copy of your personal information that we hold.
7.2 Right to Rectification/Correction
You have the right to request rectification or correction of any inaccurate information if you have reason to believe we have inaccurate information about you.
7.3 Right to Erasure
You have the right to request the deletion of your personal information. We will promptly delete such personal information upon your request, unless otherwise required by applicable laws and regulations.
7.4 Right to Withdraw Consent
You have the right to withdraw your consent to the collection and use of your personal information in our possession or under our control at any time. We will process your request within a reasonable timeframe, and thereafter, subject to the terms and conditions of this Privacy Policy, we will refrain from collecting, using and/or disclosing your personal information.
7.5 Right to Nominate
You have the right to nominate a representative who will act on your behalf to exercise your rights in case of incapacity, death, etc.
7.6 Right of Grievance Redressal
You may exercise the above rights by using the Data Principal Request Form. The form requires information for identifying you, details about the right you are choosing to exercise and scope of the right. It also needs you to exercise a declaration with respect to the information being filled by you in the form is true and accurate.
If you have any further questions about the process to exercise these rights or any grievance with respect to how we are handling your personal data, you may contact us at cpo.sdsi@samsung.com
We are committed to protecting the privacy of minors. We do not knowingly collect, use, or disclose personal information from minors under the age of 18 without the explicit consent of a parent or guardian. If we become aware that we have inadvertently collected personal information from a minor without consent, we will take steps to delete it as soon as possible.
We are committed to protecting the security and integrity of your personal information. To achieve this, we implement administrative, technical, and physical measures designed to ensure the confidentiality, integrity, and availability of your personal information.
9.1. Administrative Measures:
We have implemented internal policies and procedures to manage personal information in a safe and secure manner. These measures include:
∙ Regular employee training on data protection and security best practices;
∙ Incident response protocols to promptly respond to and contain security incidents; and
∙ Access control procedures to ensure that only authorized personnel have access to personal information.
9.2. Technical Measures
To protect your personal information from cyber threats, we implement the following technical measures:
∙ Access control: We manage and restrict access to our personal information processing systems to authorized personnel only, using secure authentication and authorization protocols;
∙ Security software: We install, operate, and regularly update and inspect security programs to prevent unauthorized disclosure, loss, destruction, or alteration of personal information from cyber threats, including hacking, malware, and computer viruses;
∙ Network monitoring: We conduct regular network traffic monitoring to detect and respond to potential security incidents; and
∙ Intrusion detection and prevention: We implement measures to detect and prevent any unauthorized attempts to access or alter personal information, including illegal alterations or other malicious activities.
9.3. Physical Measures
To protect the physical security of personal information, we implement the following physical measures:
∙ Access control: We restrict access to our computer rooms, data storage rooms, and other facilities to authorized personnel only, using secure access controls such as biometric authentication or keycard access;
∙Database access management: We monitor and control access to our database systems where personal information is stored, handled, and processed. This includes granting, changing, and removing access permissions to ensure that only authorized personnel can access personal information; and
∙ Intrusion prevention: We employ an intrusion prevention system to detect and prevent unauthorized physical access to our facilities and database systems.
Cookies are small informational text files which are downloaded to your computer or other devices through your web browser when you visit a website and enable the website to recognize the accessing device (the “Cookies”). From time to time without further notice, we may use Cookies to improve SDS Services.
The types of cookies that we use are as follow:
| Classification | Name | Purpose |
|---|---|---|
| Auto ID save upon visit | Customer Guide | Identify the visitor without log-in |
| Activity response | Total conversation | To serve better interactions, these cookies track web behaviors of email subscribers and web for submitters. |
| Total pages | ||
| Total time | ||
| Total visits | ||
| Most recent search query | ||
| Most recent search engine | ||
| Most recent referrer | ||
| Most recent marketing campaign | ||
| Most recent form submitted | ||
| Last visit date and time | ||
| Last page in visit | ||
| First visit date and time | ||
| First page in visit | ||
| IP address based information | City | To serve better interactions, this cookie assumes regions and companies of email subscribers and web for submitters. |
| Company | ||
| Country DNS name | ||
| Country (from DNS) | ||
| Country (from IP) | ||
| Latitude | ||
| Longitude | ||
| State/Province | ||
| Time zone | ||
| Time zone offset from GMT | ||
| Zip code |
You may choose to: i) allow all Cookies; ii) verify each time any Cookies are saved; or iii) refuse to save any Cookies at all. Please note that your refusal to save any Cookies may restrict your use of certain features/parts of the SDS Services.
< How to allow/block cookies >
▶ Allow/block cookies in your web browser
- Chrome: Go to Settings > Privacy and security > Delete browsing data
- Edge: Go to Settings > Cookies and site permissions > Manage and delete cookies and site data
▶ Allow/block cookies in your mobile browsers
- Chrome: Go to Settings > Privacy and security > Clear browsing data on mobile browser
- Safari: Go to Settings > Safari > Advanced > Block all cookies on a mobile device
- Samsung Internet: Go to Settings > Delete browsing data > Clear all browsing data
※ Menu and method may be slightly different depending on OS version.
The SDS Services may include contents from third parties or references to certain products or services offered by third parties. These third parties may collect your personal information, through cookies or other tracking technologies. Please note that we are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing them with any personal information. By using the SDS Services, you acknowledge that you are responsible for reviewing and understanding the privacy policies of any third-party you interact with through the SDS Services.
We have appointed a Chief Grievance Officer who is responsible for overseeing the processing of personal information and addressing any concerns or requests you may have.
If you have any questions or wish to make a request regarding our privacy practices or the processing of your personal information, please don’t hesitate to contact us using the information below.
∙ Chief Grievancel Officer: Mr. Sunil Kumar Gupta
- E-mail: cpo.sdsi@samsung.com
We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal requirements. We encourage you to review this Privacy Policy regularly to stay informed about our privacy practices and any changes we may make.
This Privacy Policy was last updated on 24 September 2025. You can access previous versions by clicking the drop-down box located at the top right corner of this Privacy Policy.