For enterprise teams managing mobility at scale in ServiceNow, accuracy, automation, and user experience are everything. The 25.06 release of Samsung SDS Zero Touch Mobility (ZTM) delivers major upgrades that address these exact priorities, helping mobility managers cut through system sprawl, streamline operations, and stay in full control.
This release brings three key enhancements:
- Automated data reconciliation across Carrier, EMM, and EEP systems
- A fully guided, zero touch EMM Migration experience
- A redesigned, persona driven User Portal that eliminates complexity
- Continuous sync across systems without manual exports
- Actionable exceptions flagged in real time for review and follow-up
- Full visibility via the ZTM dashboard
- Pre-migration checks to reduce risk
- Automated wipe and enrollment, mapped to EEP profiles¹
- Zero touch or guided user experience
- Real time progress monitoring and post-migration visibility
- Context aware landing pages that dynamically adapt based on device ownership
- Cleaner navigation with only the options users need
- Mobile first, human friendly experience design
- “All Service Catalogs” for advanced users
- Fully aligned with enterprise branding and accessibility
- Reliable inventory accuracy
- Fast, safe EMM transitions
- A self service experience users actually want to use
Each capability is built to eliminate swivel-chair work, reduce support costs, and ensure the mobile lifecycle runs reliably inside your ServiceNow environment.
Also in this release: While this post highlights three flagship features, ZTM 25.06 delivers even more—like expanded MACD workflow automation for roaming activation, service line only requests, and carrier device upgrades.
➡️Explore 25.06 on the ServiceNow Store
1. Automated data reconciliation across Carrier, EMM, and EEP systems
Powered by ServiceNow’s native reconciliation engine and purpose-built for the complexities of mobile lifecycle management. Keeping your mobile inventory accurate across disconnected systems is a constant challenge. In 25.06, ZTM introduces real time reconciliation across carriers, EMM platforms, and enrollment systems so your inventory reflects the truth, not the last sync.
With IMEI based mapping and event driven validation, ZTM flags mismatches instantly, like terminated lines still associated with active devices, and opens trackable tasks to resolve them. This isn't just cleanup. It is risk reduction and audit readiness, built in.
Also in this release:
No more chasing down missing records. With 25.06, your asset data stays aligned, complete, and in control.
2. Simplifying EMM Migrations at Scale
Changing EMM platforms has traditionally meant weeks of manual steps, user downtime, and helpdesk strain. With 25.06, ZTM turns migration into a seamless, guided experience, from pre checks to re enrollment, with the option to fully automate.
Mobility managers can simulate migrations on test groups, catch exceptions before go-live, and use flexible flows that support either zero touch automation or user-guided enrollment.
What’s included:
Whether consolidating tools, onboarding an acquisition, or upgrading strategy, ZTM gives you a scalable, secure, and streamlined migration path.
1Currently supported for Android devices only.
3. A Modernized and Simplified Portal Built for Enterprise End-Users
The new ZTM User Portal is designed around real behavior, what users need to accomplish, not just what menus are available. It adapts based on device status, role, and lifecycle stage, reducing confusion and getting people where they need to go, fast.
From first time users to power requesters, the interface trims noise, highlights only the next best actions, and simplifies every step.
Highlights:
This is enterprise self service without the friction, helping reduce tickets, improve satisfaction, and keep mobile workflows moving.
Built to Streamline Mobility, From Start to Finish
ZTM 25.06 is all about empowering mobility managers and IT teams to do more with less. With native ServiceNow integration, it connects mobility workflows across systems and vendors into one unified experience from day one provisioning to end of life reclamation.
This release is a step forward for teams who need:
These updates expand ZTM’s ability to support a broader range of provisioning and fulfillment scenarios with less manual effort.
If your current tools are still slowing down your mobile program, ZTM 25.06 shows what’s possible when workflows are connected, smart, and purpose built for ServiceNow.
Want to see ZTM 25.06 in action?
Contact us for a custom demo or ROI review. Explore implementation resources and enable the new features today via the ServiceNow® Store or visit SamsungSDS.com → Zero Touch Mobility to learn more.
