Zero Touch Mobility
Make mobility management effortless. Enjoy fully automated and touch-free EMM/UEM enrollment/unenrollment, forward/reverse logistics, and lifecycle management for mobile devices natively within ServiceNow.
The future of Mobility Management is here
Major Services
-
End-to-end lifecycle management
Full cradle to grave device support. Samsung SDS has you covered through every step from the ordering of your mobile device, to deployment and security, to support and repair. Fully automated workflows remove most of the busywork of supporting a device throughout its lifecycle and makes sure nothing falls through the cracks.
-
ServiceNow – The Central Control Tower
Say goodbye to siloed systems. Integrate the majority of device management systems into your ServiceNow instance and remove swiveling from portal to portal to finish even the most basic tasks. Flexibly complete your EMM/UEM, Enterprise Enrollment Platform, and forward/reverse logistics work from a central control tower.
-
Greater control over your mobile fleet
Hyper automated workflows give your administrators more time to support your end users and mobile fleet. Schedule firmware updates at convenient times, track devices based on key factors including battery health and network connectivity. Use zero-touch forward and reverse logistics support to deploy devices effortlessly and support field issues like lost/stolen/broken devices and upgrade/reclamation scenarios.
-
Lower your TCO
Use automatic enrollment and un-enrollment to dramatically reduce your total operating costs and bring 3x ROI from productivity and cost savings alone. More advanced features of Zero Touch Mobility such as battery health monitoring and proactive replacement can boost the ROI up to 6.5x.
Videos
Join us for a compelling interview with Samsung SDS America's Senior Director Enterprise Business Solutions, David Kinlough as he explains the future of Enterprise Mobility Management (EMM) through the lens of Samsung SDS.
Discover Zero Touch Mobility; an industry-leading scoped application, certified by ServiceNow and awarded by AOTMP as the Hottest New Mobility Solution of 2022.
The Future of Enterprise Mobility: Samsung SDS and ServiceNow Partnership Unveiled
Seamless Collaboration: ServiceNow and Samsung SDS Join Forces for Better Together
Learn in this video how you can use ZeroTouchMobility to manage all manner of scenarios throughout the mobile device lifecycle management.
Features
-
Workflows
Automated workflows that fit seamlessly with ServiceNow for quick task completion. Enroll and unenroll, wipe lost devices and service broken devices without the need to swivel chair tasks with the power of ServiceNow’s End-User Self-Service.
-
Inventory management
Synchronize with Knox Manage or all major 3rd party UEM/EMM platforms. Automatically and constantly manage your device's lifecycle state and details and catalog population from your available inventory.
-
Easy EMM
Set enrollment rules, lock, unenroll, and wipe devices through your existing ServiceNow interfaces or as part of a completely automated workflow. Synchronize user IDs and assign them to devices along with associated accessories. Drastically reduce calls to help desks through hyper automation.
-
Advanced analytics and reporting
Track end user device inventory and requests through a single dashboard. Monitor individual devices to ensure proper usage and health. Utilize included reports and dashboards or create and build customized reports. Natively resident data in your ServiceNow instance brings unlimited possibilities for customization and integration.
-
Smooth integration and flexibility
Download Zero Touch Mobility from ServiceNow’s app store and directly integrate it into your own instance and CMBD. Samsung supports all major OEM’s and OS’s, allowing flexibility no matter your preference.
Use Cases
-
Device EnrollmentBenefit from Zero-touch end-to-end enrollment during employee onboarding and device deployments for multiple workflows. Use bulk/mass enrollment, automatic EMM group/profile assignment and synchronize with active directory. -
Device Un-enrollmentAutomatically trigger a process to un-enroll devices as part of a larger workflow; wipe corporate data in an auditable way and reassign or change inventory status. -
Device Replacement and UpgradeEnable device replacement from the self-service portal. Propose replacement based on optimal buyback value or when the device becomes upgrade eligible -
Proactive Battery ReplacementAutomatically detect battery health. Use a proactive workflow for battery or device replacement.
Key Use Cases
-
CEO/CFOFinancial Strategist
CHALLENGES:
Optimize Mobility Management and TCO With Complete Visibility for Your Mobile Fleet
Deploying, managing and monitoring corporate mobile devices often incurs high IT operating costs, putting pressure on CEOs and CFOs to optimize expenses. Many organizations still use manual lifecycle management processes that lead to:
Inefficiencies and downtime.
A reactive approach to maintenance and issues.
Low visibility for mobile fleet inventory.
HOW SAMSUNG SDS HELPS:
Samsung SDS Zero Touch Mobility streamlines and simplifies mobility management.
As a native, automated solution for ServiceNow, Zero Touch Mobility allows organization executives to:
· Remove the silos of traditional mobility management by utilizing their ServiceNow instance as a central control tower.
· Enhance visibility and support for mobile devices with a comprehensive view of the end-to-end mobile device lifecycle and all their fleet inventory.
· Reduce overall support expenses by as much as 50%, by eliminating manual, labor-intensive, repetitive tasks.
· Optimize total cost of ownership (TCO) by identifying new cost-savings opportunities and eliminate wasteful inefficiencies.
· Save time and money by reducing help desk calls by up to 70%, allowing staff to focus on higher priority work.
With automated end-to-end lifecycle management tools and advanced features like battery health monitoring, Zero Touch Mobility enables CEOs and CFOs to modernize the entire mobility management process while maximizing TCO and ROI. -
CIO and IT ManagersIT Visionary
CHALLENGES:
Eliminate Swivel Chair Activities and Streamline Lifecycle Management
CIOs and IT Managers play a critical role in ensuring their organizations are operating securely while developing, implementing, and maintaining new technologies to optimize business operations. At the same time, they’re faced with numerous challenges such as:
· Maintaining all aspects of their companies’ IT infrastructure.
· Reducing shadow spend.
· Minimizing the data security risks of human error.
· Doing more with less.
HOW SAMSUNG SDS HELPS:
Samsung SDS Zero Touch Mobility is a native ServiceNow solution that helps CIOs and IT Managers eliminate manual tasks and swivel chair activities associated with enterprise mobility lifecycle management.
With these hyperautomation capabilities, IT leaders can:
· Automate and streamline repetitive tasks.
· Use the low/no code workflow engine for fast integrations and customizations.
· Eliminate unnecessary integrations and external systems.
· Receive comprehensive ad hoc reporting.
· Gain complete visibility and accuracy into mobile device inventories.
· Detect issues such as battery health and application performance.
· Reduce downtime through self-service tools and proactive maintenance.
· Improve data sovereignty and privacy by reducing points of failure.
· Minimize costs associated with lifecycle support for a positive ROI.
· Do more with less.
Bring mobile asset management directly into ServiceNow to take advantage of the strategic system and streamline IT workflows. -
Mobility / Telecom / Infrastructure Managers
Mobile Device Manager
CHALLENGES:
Streamline End-to-End Mobility Management and Empower the End User
Mobility Telecom Infrastructure Managers are responsible for a wide range of critical business tasks, but they face a myriad of problems that make managing complex mobile environments increasingly difficult, including:
· Using fragmented legacy tools and outdated manual processes.
· Managing multiple OEMs, Oss and form factors, MSP/VARs and telecom providers.
· Ensuring end-user compliance and participating in support workflows.
· Swivel-sharing between apps and tools controlled by different divisions.
HOW SAMSUNG SDS HELPS:
Samsung SDS Zero Touch Mobility eliminates unnecessary activities in mobility infrastructure management, streamlining the end-to-end process and empowering the end user.
As a seamless integration with ServiceNow, Zero Touch Mobility allows Infrastructure Managers to:
· Simplify end-to-end mobility management for corporate devices.
· Centralize company data, control, and visibility.
· Eliminate silos, inefficient processes and wasteful activities.
· View the entire device lifecycle and all their tools from a single pane of glass.
· Implement policies on devices with ease.
· Configure devices more efficiently across the entire fleet from one pane of glass
Zero Touch Mobility’s advanced monitoring capabilities enable managers to proactively detect, manage, and resolve battery health and performance issues faster. Combined with self-service and hyperautomation tools, managers can reduce infrastructure costs and resource requirements, freeing up time and money for higher value projects. -
ServiceNow ManagersWorkflow Administrator
CHALLENGES:
Automate ServiceNow Workflows and Reduce Resource Requirements
ServiceNow Managers often face an enormous project load as multiple divisions and groups require new integrations and workflows for ServiceNow. To add to these issues, these leaders also must contend with:
· A lack of resources and minimal budget.
· Updating to the latest ServiceNow version.
· Complex legacy customizations.
Managing the design, development, building, and customization of all these can quickly become complex.
HOW SAMSUNG SDS HELPS:
Samsung SDS Zero Touch Mobility integrates directly into a customer’s ServiceNow instance to automate workflows and reduce cost and resource requirements across the organization.
ZTM comes out-of-the-box with workflow libraries, it can help customers realize value from their ServiceNow investment almost immediately.
Managers can take advantage of the end-user self-service capabilities while leveraging Zero Touch Mobility’s hyperautomation and zero-touch workflows to:
· Add a Mobile Asset Class to the CMDB.
· Get complete workflow libraries.
· Use ServiceNow as a centralized control tower.
· Integrate to external siloed systems quickly and easily.
· View and govern mobile fleets from a single pane of glass.
· Reduce integrations, security and privacy issues.
· Merge mobility management into the ServiceNow HR onboarding process.
· Enable zero-touch employee enrollment and device deployment.
As an industry-leading, scoped application, Samsung SDS Zero Touch Mobility allows ServiceNow Managers to centralize visibility and control over the end-to-end mobility management process quickly and without any additional external system.
Related Offerings
Find out more about our offerings
Protect your organization and secure your mission with Samsung SDS EMM . Manage your end user devices and protect your critical data.
A secure management client that enables simple device management for offline deployed mobile devices. Give operators and supporting resources the ability to securely manage a device with agility.
Simplify mobile, fixed telecom, cloud expense and lifecycle management with Samsung SDS’s Endpoint Management (EPM) Platforms, a scoped app integrated completely into ServiceNow.
Whether you’re looking for a specific business solution or just need some questions answered, we’re here to help