Complaints can be analyzed by categorizing it with customer journey. Related call listsand details can be easily checked.
Based on customer call and service history analysis, complaints and customer churn risk are detected in advance, enabling intensive management and emergency response.
Efficient customer service is supported through various reports and screen composition that can be referenced by managers or marketing.
It provides notification of rapidly rising keywords and unexpected issues, and enables emergency response by identifying keywords that have not been registered in advanced.
Provides UI/UX screen environment that reflects agent convenience and trends.