Better customer experiences and rosier bottom lines

Customers want fast, convenient shopping experiences. Retailers want improved results. Nexshop solutions help improve the entire customer journey from pre-purchase engagement to transaction. From targeted promotions to employee training or improving operational efficiency, Nexshop technologies let retailers understand, influence and manage customers better.

Interactive Marketing

Better insights, more customers

To maximize customer traffic and sales, retailers need insight and the tools to act on it fast. Nexshop Behavior Sensing gives retailers analytic tools can tailor everything to target customers better, from the product mix to promotions, and even store layouts. The benefits? More visitors and revenue, a competitive service experience, and reduced operational costs.

Omnichannel

Reach every customer touchpoint

Using effective omnichannel strategies lets retailers deliver consistent customer experiences in all venues: brick & mortar, web, mobile, catalogue, call center, and physical displays such as kiosks and pop-up stores. Reach specific audiences using data analytics, and tailor the customer experience within a holistic omnichannel strategy with Samsung Nexshop.

“I find the Nexshop Software a fantastic modern tool, to allows us to use the next level of technology.”

- Ryan Coyne, Branch Manager, Thomas Morris

"Walking through an actual house by pinching into the screen puts us at the cutting edge of another new form of technology.”

- Joanne Geary, Group Head of Marketing & Business Development, Sherry FitzGerald

“One of the useful things about the software is being able to email across all of the particulars directly to the tenant then and there.”

- Charlotte Russell, Branch Manager, JLL
  • "Samsung SDS ranked as the 11th most valuable IT services brand in the report 『Global Top 25 IT Services Brand』 by Brand Finance."

    - in Brand Finance IT Services 25, 2020, Brand Finance -
    Global Top 25 IT Services Brand

TREND REPORT

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  • CASE STUDY

    Samsung Nexshop Case Study - HARMAN NYC Experience store

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  • TESTIMONIAL

    Samsung Nexshop Testimonial - Koelnmesse

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  • BRIEF

    Data-driven retail solution, Samsung Nexshop

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    Samsung Intelligent Marketing Suite for Retail A full set of solutions designed to redefine the customer in-store experience and improve the retail store performance Devices : PC, Tablet, Mobile Software : Nexshop Marketing,Nexshop Sales,Nexshop Training,Marketing Automation Solution Analytics Platform : Brightics,Insator Services : Installation & Support,App Development,Remote Device Management Trend and overview of Retail Empowered consumers are ready to access information through computer, smartphone or tablet while shopping; they will use technology, especially mobile devices, in day-to-day decisions and tasks. Online competition also has been surged whether retailers have started in brick & mortar or ecommerce and retailers need to merge their physical and digital systems to serve consumers. Also, consumers expect ever lower prices which means that retailers need to achieve greater efficiency at stores. Target Industry : Retailers Pain Points Retailers find it hard to capture consumers’ attention in real-time and engage them with product and recommendations It is difficult to understand consumers’ behavior in and out of the store Consumers highly prefer knowledgeable, engaged sales staff with product expertise Managing promotion information printed on papers is outdated,time-consuming, and inefficient Discovery questions What behaviors do your customers show while in-store? How can the data you have collected on customers be used to drive better engagement in the store? What style of training methods do you offer by varying employee function? How much of your company budget for the growing overhead costs is allocated to employee onboarding and annual training? And of those costs, how do you measure the results? How do you distribute your marketing campaign material to all stores?
    Major features Nexshop Marketing : Heat-map, Zone/People Count,Dwell Time Analysis,Interactive Display,Scheduling,Hierarchical Distribution,Remote Monitoring Nexshop Sales : Clienteling,mPoS,Mobile e-Brochure Nexshop Training : Learning Design for Salesperson,Learning Forum,Mobile Training,Motivation & Gamification Brightics/Insator : Data Collection,Rule Management,Data Visualization,Prescriptive Analytics Value proposition Deliver the right message, to the right person, at the right time through intelligent digital touch points Enhance customer engagement through on/offline integration Improve retail store operational efficiency through data collection and advanced analytics Simplify vendor management through an integrated offering of SDS for both H/W and S/W Samsung SDS is a global software solutions and IT services company. Samsung SDS has been a key partner in executing process & IT innovation across Samsung Group, helping SEC to become a top global company through operational excellence. We provide software and solutions for enterprise mobility, security, analytics, and mobile sales and training, also enable our customers in government,financial services, retail and other industries to drive business in a hyper-connected economy by helping them increase productivity, safeguard assets, and make smarter decisions.
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    Samsung Intelligent Marketing Suite for Retail-Automotive A full set of solutions to enhance sales activities to drive revenues of dealers/OEMs by providing a premium in-store digital experience at every dealership Devices : PC, Tablet, Mobile, wearables Software : Nexshop Marketing,Nexshop Sales,Nexshop Training,VR Solution Analytics Platform : Brightics,Insator Services : Installation & Support,App Development,Content Development,Remote Device Management Trend and overview of Automotive Retail Most of customers conduct online research prior to their offline store visits and the number of dealership visits before making a decision has been dropped dramatically. Moreover, the increase in the number of car models and options makes it more challenging to explain details to customers and to display them in a dealer showroom with limited space. And now many customers prefer to use kiosks for simple interactions. Target Industry : Premium OEM/Dealers Pain Points Dealers find it difficult to understand consumers’ behavior in and out of the dealership Dealers have hard time satisfying customers’ curiosity with limited resources Dealers are struggling to keep their customers updated with the latest offers meeting the expectations of each customer Global car manufacturers have difficulty controlling the fast growing dealer network which makes it harder to manage and monitor the contents across dealerships Discovery questions What behaviors do your customers show while in dealerships? How can the data you have collected on customers be used to drive better engagement from customers? What would dealers do if customers want to experience more than they can offer in dealerships? How are dealers well-acquainted with the contents of car models or options? How do you manage and distribute your marketing materials to all dealerships?
    Major features Nexshop Marketing : Heat-map, Zone/People Count,Dwell Time Analysis,Interactive Display,Scheduling,Hierarchical Distribution,Remote Monitoring Nexshop Sales : Clienteling,mPoS,Mobile e-Brochure Nexshop Training : Learning Design for Salesperson,Learning Forum,Mobile Training,Motivation & Gamification Brightics/Insator : Data Collection,Rule Management,Data Visualization,Prescriptive Analytics Value proposition Deliver a diversified customer experience by providing a more realistic virtual experience with interactive kiosks Better understand customers and their preference with customer behavioral analytics Achieve operational excellence through remote management Simplify vendor management through an integrated offering of SDS for both H/W and S/W Gain technical leadership by leveraging Samsung’s cutting-edge technology Samsung SDS is a global software solutions and IT services company. Samsung SDS has been a key partner in executing process & IT innovation across Samsung Group, helping SEC to become a top global company through operational excellence. We provide software and solutions for enterprise mobility, security, analytics, and mobile sales and training, also enable our customers in government,financial services, retail and other industries to drive business in a hyper-connected economy by helping them increase productivity, safeguard assets, and make smarter decisions.