Samsung SDS to Expand its Intelligent AI Contact Center Business
Samsung SDS’s AI Contact Center (AICC) is arising as the next-generation solution for contact centers.
AICC is an intelligent solution for contact center that enhances work efficiency and customer satisfaction. Based on various technologies such as natural language understanding (NLU), speech to text (STT) and text analysis (TA), AICC supports AI-based Virtual Agent, Agent Assistant and Customer service data analysis functions.
Brightics AI acknowledged in 2021 Gartner Magic Quadrant for Data Science and Machine Learning Platforms
Samsung SDS is the first Korean vendor to be positioned in this Magic Quadrant. Brightics AI has been recognized for its ability to facilitate data analysis and processing through data access, preparation and powerful visualization. The company also received praise for its vision of strengthening its own data analytics ecosystem.
Samsung SDS Shares Latest Cyber Security Trends and Countermeasures
Samsung SDS held its ‘Cyber Security Conference 2021’ online on April 6 to share the latest cyber security trends and countermeasures in a rapidly changing work environment due to increased remote work and accelerated cloud transition caused by the pandemic. Over 3,000 people including security industry officials and corporate security personnel attended the online conference.
Meet the blueprints for the process automation and business innovation of the future.
Automation in the past mainly depended on hardware-based “machines” to replace human resources for hazardous or repetitive tasks that required precision. On the other hand, with recent advances in AI and cognitive technologies, such as OCR, and the advent of automation solutions, such as Robotic Process Automation (RPA), the use of software-based robots is currently expanding throughout the entire field of office automation.
Real-time examination of COVID-19 for 12,000 employees
Utilizing a real-time COVID-19 examination system based on Brity RPA/Assistant, Samsung SDS secures the health and safety of our employees.
Automation saved 240,000 work hours in a year for a high-tech enterprise
By applying Brity RPA solutions to all processes, including manufacturing, development, sales, and quality assurance, the efficiency of repetitive tasks and routine monitoring and reporting processes can be greatly enhanced.
How a digital enterprise is operated - HR innovation
The field of human resource (HR) management is now facing a new trend of digital transformation.
The digital transformation of HR requires the utilization of the latest technologies, such as AI, blockchain, and RPA, to enhance productivity, as well as a new mindset for the digital age.
Financial process automation saved 23,000 work hours in a year
Brity RPA solutions is capable of successfully enhancing the productivity of customer businesses by applying innovative automation to financial processes, including payments of subcontracted engineering work, management for payment guarantees, and other tasks linked to the issuance of tax receipts.
Find your solutions
Find out the solution that has successfully supported the innovations at Samsung
Take advantage of a quick and simple big data analytics solution to find business insights from data scattered throughout your enterprise.
Business innovations can be accomplished when humans are connected with things. Visit the Samsung SDS website to find information about the private IoT solutions available for you.
Meet the blockchain service optimized for enterprise environments, with high scalability, advanced security, and high processing speed.
From consulting services for cloud implementation to data migration and cloud operation, experience the one-stop service for all your cloud needs.
Apply the same level of security used by the Samsung group to your business and take advantage of advanced protections against advanced, intelligent security threats.
Innovate work processes and maximize your business efficiency with enterprise automation and collaboration solutions, including features for business messaging, mailing, and web conferencing.
Experience the manufacturing IT capabilities Samsung SDS can provide for you. Optimize complex manufacturing environments and innovate product quality through big data analytics.
Improve all stages of customer experience in your stores, from the stage of attracting customer interest to the actual purchase. Visit the Samsung SDS website to find information about the retail solutions available for you.
Samsung SDS is an IT & distribution service company. The IT capabilities of Samsung SDS accelerate the digital transformation of distribution services. Experience the innovative digital distribution services provided by Samsung SDS.
We suggest financial services complete with AI, blockchain, and the cloud, and implement them for you.
Meet the unique healthcare solutions designed with the most advanced technology, based on precise analysis of patent experience.
Innovate the EPC industry with digital technologies, such as BIM, the cloud, IoT, AI, AR, VR, drones, and intelligent construction equipment. Make the smart choice and strengthen your competitive edge.
We can combine wireless and IoT technologies and keep various home appliances connected to make your life more convenient, as well as help you ensure the safety of your family any time, anywhere.
Digital technologies can change the future of your business. Innovate the traditional business structure with digital technologies and secure the competitive edge of your business in the industry.
Meet compliance and security standards while giving your employees and customers an easier way to access the information they need.
Cloud-based IoT common platform securely and quickly connects various devices and efficiently processes data collected from connected devices. The IoT common platform shortens the development period for new business and enables services using big data to be executed quickly.
Nexledger is a blockchain platform for enterprises that can be used not only in finance, but also in other industries such as logistics, manufacturing, and distribution, using blockchain technology that is emerging as the core technology of the 4th industrial revolution. Meet it now.
Awards & Recognition
Gartner ranked Samsung SDS as the 25th in the global and No. 1 in the manufacturing IT sector in the Gartner Market Share published in April 2020
Whether you’re looking for a specific business solution or just need some questions answered, we’re here to help.