ZTM 25.12: Smarter Enterprise Mobility with Open Logistics and Canadian Readiness

1. Canadian Market Enablement

ZTM 25.12 is now fully operational in Canada, providing out-of-the-box support for regional carrier, logistics, and buyback workflows, and enabling Canadian organizations to run their full mobile device lifecycle inside ServiceNow without custom integration effort.

This marks an important milestone for enterprises and MSPs supporting Canadian operations at scale, enabling them to operate with the same confidence, consistency, and automation they expect in other regions.

What’s Included:

• Telecom Carrier Integration: Native support for Bell, enabling inventory synchronization and device procurement directly within ZTM
• Logistics Integration: Adds Purolator as a supported logistics provider, enabling shipment creation and real-time tracking directly within ZTM.
• Buyback Integration: Evergreen integration for valuation, bulk handling, and shipment orchestration
• Language Support: Canadian French support for both employee and admin portals, ensuring a localized and accessible experience for Canadian teams

Together, these features offer Canadian enterprises and MSPs a unified, compliant solution for managing mobile devices from deployment to retirement.

2. Partner-Driven Logistics Ecosystem

Until now, expanding logistics integrations meant custom builds and tight coordination between ZTM, carriers, and third-party partners. Release 25.12 shifts this dynamic by allowing partners to build, test, and deploy their own logistics connectors, while customers benefit from a consistent, enterprise-grade fulfillment foundation inside ServiceNow.

Partners can now set the pace of regional logistics expansion, while customers retain a predictable and dependable fulfillment experience as providers and regions scale.

Key Enhancements:

• Standardized logistics integrations that give customers consistent shipment creation, tracking, and order visibility across providers
• A reference implementation that allows partners to deliver production-ready integrations more quickly for customer use

3. More Predictable Device & Service-Line Management

As mobile programs scale, inconsistency across request types, catalog behavior, and provisioning logic can increase overhead. ZTM 25.12 introduces a more unified employee and admin experience across all device and service-line workflows.

Improvements Include:

• Unified Device Lifecycle Flows: A consistent, predictable experience for employees and IT teams when requesting, exchanging, repairing, returning, or replacing devices, regardless of whether fulfillment comes from stockroom or telecom carrier
• Expanded Service-Line Automation: Fewer provisioning errors and faster activations through built-in eligibility checks, Early Termination Fee (ETF) awareness, and accurate SIM handling
• Employee Experience Enhancements: Improved ZTM Portal performance and widgets, along with real-time device status visibility
• Improved manager visibility: Enhancements in the Manager Workspace make it easier to track in-progress requests, identify stalled orders, and take action quickly.

By reducing ambiguity and exception handling, ZTM 25.12 helps IT and mobility teams operate more efficiently and deliver a more seamless service experience.

Why It Matters

With ZTM 25.12, Samsung SDS continues to evolve Zero Touch Mobility based on how enterprises actually run mobile operations at scale:

• Global enterprises to support Canadian operations natively
• Mobility managers and admins to manage devices and lines with greater consistency and less overhead

Together, these advances help enterprises scale mobility with confidence, enable partners to extend the ecosystem with less friction, and deliver a simpler, more reliable mobile experience without increasing operational complexity.

📘 FAQs

What is Zero Touch Mobility?
Zero Touch Mobility (ZTM) is an enterprise mobility solution by Samsung SDS, built natively on ServiceNow, that automates the entire mobile device lifecycle.

How does ZTM support Canadian enterprise mobility?
ZTM 25.12 introduces native integrations with Bell, Purolator, and Evergreen to support full carrier, logistics, and buyback workflows in Canada.

What makes ZTM different from other mobility platforms?
ZTM uniquely combines ServiceNow-native automation, multi-vendor support, and partner-extensible logistics to deliver a unified, scalable mobility management experience.