Global organization
How a Global Organization Transformed with Automated Device Management
The Client
A multinational organization with over 70,000 field workers across 90 countries struggled with outdated mobile device management. Their Bring Your Own Device (BYOD) model led to security risks, high operational costs, and inefficient device tracking.
To address these issues, they transitioned to a Corporate-Owned, Personally Enabled (COPE) model using Samsung SDS Zero Touch Mobility (ZTM). The shift automated deployment, procurement, and support, significantly reducing manual workloads while improving security and operational efficiency.
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84%
Reduction in manual steps for device deployment
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$300K
Annual savings from reduced support requests
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350%
ROI achieved by streamlining mobile device lifecycle
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90,000+
Hours saved annually through automated procurement
The Challenges
Manual & Inefficient Device Management
The organization's device deployment process involved 18 manual steps, using spreadsheets, emails, and disconnected systems. These inefficiencies created delays, increased human errors, and made scalability difficult.
Complicated Global Operations
Employees deployed from nine training centers to over 90 countries, requiring regional device compatibility and compliance. Managing procurement, tracking, and device support across different regions became a logistical challenge.
High Support Costs & IT Burden
Frequent device issues led to 15,000+ annual support requests, increasing operational costs and slowing productivity. Without a centralized system, lost or broken devices caused significant downtime for employees.
The organization adopted Samsung SDS ZTM to create a centralized, automated mobile management platform.
Seamless Transition to COPE
Switching from BYOD to COPE standardized device security, compliance, and management. Pre-configured devices arrived ready to use, eliminating setup delays.
Automated Procurement & Inventory Management
ZTM automated bulk ordering and worked with regional resellers for fast fulfillment. The system provided real-time inventory visibility, reducing overstocking and shortages.
Faster Deployment & Setup
Automating device enrollment cut deployment times by 84%, reducing manual IT work and ensuring devices were operational on arrival.
Enhanced Support & Lifecycle Tracking
ZTM introduced a centralized issue-tracking system to manage lost, stolen, or damaged devices. Automated reclamation and secure data wiping ensured compliance with environmental goals.
Client Testimonial
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