Mobile solutions that enhance the customer experience with customer-driven data.
Customers want fast, convenient shopping experiences. Retailers want improved results. Our Nexshop™ solutions help retailers improve the entire customer journey—from pre-purchase engagement through transaction to after-purchase fulfillment. Whether the challenge is targeted promotion, employee training, or operational efficiency, Nexshop technologies let retailers know, influence, and manage their customers better.
Reach every customer touchpoint
True omnichannel organizations have learned to deliver a consistent customer experience regardless of venue: brick & mortar, web, mobile, catalog, call center, and physical display such as kiosks and pop-up stores. At the same time, they use the best features of data analytics to reach audiences and specific customers. Samsung Nexshop helps tailor the customer experience, within a holistic Omnichannel strategy.
Give your employees the tools they need
Employees are one of the most significant drivers of retail success, in terms of both revenue and the quality of customer experience. Onboarding and training sales associates takes time and money. Solutions such as Nexshop Training help you leverage employee effectiveness in delivering accurate, up-to-date and detailed product information to customers.
More customers, better insight
When retailers look to maximize customer traffic and sales, they need insight and the tools to quickly act on it. Nexshop Behavior Sensing gives retailers analytic tools to tailor product mix, promotions, store layouts, and the sales process to their target customers. The benefits? More visitors and revenue, a competitive service experience, and reduced operational costs.
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Whether you’re looking for a specific business solution or just need some questions answered, we’re here to help.