Most ServiceNow instances have a mobile device problem that nobody officially owns. The Enterprise Mobility Management (EMM) says the device is enrolled. The carrier says the line is active. The Configuration Management Database (CMDB) says something different. Zero Touch Mobility closes that gap by connecting EMM platforms, Enterprise Enrollment Platforms, and telecom carriers directly to ServiceNow, so every system agrees, and every action runs from a single workflow.
See how Zero Touch Mobility creates a single source of truth for mobility in ServiceNow.
One integration layer for every EMM: inventory, reconciliation, and device commands
Your organization may run Intune, Jamf, Workspace ONE, Knox Manage, or a combination of all of them. ZTM connects to each through a unified connector layer, pulling device inventory continuously and reconciling it against your CMDB so records stay accurate regardless of which EMM a device is enrolled in. It normalizes device data across platforms, including manufacturer, model, OS version, and serial number, into a clean, consistent record.
And it pushes commands back to the EMM when a workflow demands it: lock a device the moment a lost-and-stolen case is opened, wipe on offboarding, or migrate an entire fleet between EMM platforms without manual re-enrollment. All of it from ServiceNow, without a separate portal.
Microsoft Intune
Jamf Pro
VMware Workspace ONE
Samsung Knox Manage
IBM MaaS360
SOTI MobiControl
Ivanti Neurons
Apple Business Manager
Google Zero Touch
Knox Mobile Enrollment
ServiceNow already has Service Graph Connectors for Intune, Jamf, and SCCM. Those connectors do one thing well: they read data from the EMM and write it into the CMDB. They are read-only pipelines. ZTM goes further in both directions. It reads inventory continuously and pushes commands back to the EMM when a workflow demands it. When a lost-device case opens, ZTM locks the device via the EMM from inside the ServiceNow workflow. When an employee is offboarded, ZTM triggers the wipe. When a fleet needs to migrate between EMM platforms, ZTM orchestrates the wipe, re-enrollment, and record update as a single automated sequence. A connector keeps your CMDB current. ZTM makes your CMDB act.
What ZTM does across all connected EMMs
Carrier catalog, inventory, and service operations, all in one ServiceNow workflow
Carrier product catalogs change constantly, with new device models, revised plans, and updated pricing, and there is no manual process that keeps pace with them. ZTM imports the carrier catalog directly into ServiceNow, so device orders are always placed against current offerings without anyone maintaining a spreadsheet. It also retrieves your carrier-side device inventory, reconciling it against your CMDB on IMEI so you always know what the carrier holds, what is active, and what has drifted.
From that foundation, every service operation, including activating a line, changing a plan, suspending service, and terminating a line at offboarding, runs as a ServiceNow workflow, with the result written back to your asset and service line records in real time.
ZTM pulls the carrier product catalog, including devices, plans, and features, and keeps it current automatically. Every order is placed against real carrier pricing, without a spreadsheet in the middle. After the catalog is imported, the mobility manager can configure which devices are displayed to each employee. Supported for both Android and iOS devices across all seven EMM platforms.
Carrier-side device inventory is reconciled against your CMDB on IMEI (International Mobile Equipment Identity), the unique identifier assigned to a mobile device. Active lines, drifted records, and orphaned devices are surfaced as trackable tasks automatically, not in a quarterly spreadsheet exercise.
Activate, change, suspend, and terminate. Every MACD action runs as a ServiceNow workflow. Results write back to your asset and service line records instantly. eSIM and pSIM selection included.
Recognized by ServiceNow and Gartner
Samsung SDS is a Build Elite Partner, ServiceNow's highest partner designation for apps built natively on the Now Platform. ZTM is certified, listed on the ServiceNow Store, and renewed against each new ServiceNow release.
Explore Zero Touch Mobility on the ServiceNow Store or speak with a mobility specialist to see how ZTM can unify EMM, carrier, and CMDB operations within ServiceNow.
