Managed Mobility Services

Simplify mobile, fixed telecom, cloud expense and lifecycle management with Samsung SDS’s Endpoint Management (EPM) Platforms, a scoped app integrated completely into ServiceNow.

End-to-End Enterprise Mobility Management

Optimize technology expenses and gain transparency into your IT infrastructure with our EPM platform and suite of Mobility Managed Services (MMS). Deliver global multi-vendor management and support through a single provider. The EPM platform takes every component of a siloed environment, integrating them into a powerful solution that provides cost savings, workflow automation, and actionable dashboards.

Procure and control devices with MMS to improve operational efficiency, while enabling constant policy enforcement. Gain complete control over expense management, and closely manage COBO/COPE and BYOD devices to ensure predictable costs and appropriate usage.

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Major Services

  • Seamless Mobility Management Services

  • Expense and usage management

    Automate all telecom and IT-related invoices to gain granular visibility of usage and expenses. Use the EPM platform and our managed services for mobile, telecom, and cloud assets to maximize efficiency. View and manage all mobile accounts and devices natively from within ServiceNow, improve efficiency with digital workflows, secure mobile endpoints, and manage device lifecycles. Optimize mobile spend and reduce operational costs.

  • Lifecycle Management

    Access world-leading support and logistics operations with our end-to-end lifecycle management solution. A seamlessly integrated one-stop-shop for all enterprise mobility processes. Enable unified device support from request to auto-enrollment setup, zero-touch mobile device deployment and support, and more. Utilize our managed services team to augment your capabilities and optimize your mobile ecosystem.

  • Forward Logistics

    Ensure your devices and accessories are delivered to your end users with automated MACD as well as procurement and fulfillment functionality and services. Efficiently process orders, secure warehousing, and pre-prepare with ISO certified staging and kitting solutions. Use inventory control and asset reporting to maintain visibility of company resources and policy compliance.

  • Reverse Logistics

    Maintain productivity and user experience with automated workflows for device break-fix, spare pool management, warranty claim management, and device reclamation handling. Help fund your next mobile fleet refresh by using industry-leading buyback, wipe, and recycling services.
    Maximize your managed mobility investment by utilizing extended warranty, accidental damage from handling (ADH), advanced exchange services, and device refurbishment.

  • Project-based professional services

    Drive significant cost reduction with project-based services. Design future-proof mobile strategies, run effective carrier sourcing engagements including RFP processes, optimize expenses with carrier agreement benchmarking against market conditions, or receive assistance for mass rollouts and carrier transitions.

    Fully integrate your systems with our flexible Device as a Service (Daas) offering.

  • Support

    Keep your mobile workforce productive with global managed services and end-user L1-L3 multilingual service desk offerings that ease your operational burden and drive performance. Give your administrators and end-users access to advanced help desk support. Our services integrate smoothly with tools like UEM/EMM and the latest in AI / ML, and end-user service empowerment.

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Features

  • Mobility Expense Management

    Generate savings with automated audit and optimization functionality. Identify billing issues and unused devices and services. Filter and compare locations, cost centers and dates to provide greater visibility.

  • Out-of-the Box Reporting

    View the total scope of your IT ecosystem with actionable analytics and reporting on expenses, usage, and inventories. Gain a total overview of all connected devices by type, program, and service activation.

  • Complete Lifecycle Management Services

    Meet and exceed industry standards for mobile device lifecycle. Integrate your UEM platform to hyperautomate enrollment and unenrollment. Streamline support and asset management with self-service portals driven by automated workflows.

  • User-centered technology expense/asset management

    Manage IT expense management services and assets in house with a centralized and automated platform for your whole organization in your ServiceNow instance. Load invoices, resolve disputes, optimize transactions and import contract KPIs.
    Benefit from best-in-class hardware, software, and managed services.

  • Reduce Admin Workloads

    Outsource implementation and daily operation of your EMM platform to our experts in mobile endpoint management and security. Samsung can ensure that you maximize user uptime and satisfaction while decreasing response time incidents.
    Use an innovative approach to TEM and logistics services based on our unique IT capabilities.

  • Use Existing UI’s / Workflows or NetNew

    Utilizing the power of ServiceNow, you can incorporate our workflow library, API integrations, and UI’s into your existing processes and interfaces. Customize your solution with our Professional Services team or your ServiceNow team.

Features

  • Native/Scoped App into ServiceNow
    EPM is a native/scoped app integrated into ServiceNow; it is the only truly native application for ServiceNow to offer complete telecom expense, asset, and usage management. Powered by Brightfin, our platform is listed in the Gartner Magic Quadrant and is the only Telecom Expense Management software that is 100% resident in your ServiceNow instance.

  • End User
    The EPM Platform, with ServiceNow as its base, allows Samsung SDS to connect to all of the siloed systems that make up your mobile ecosystem. From EMM’s, resellers and carriers, to shipping service providers and Enterprise Enrolment Platforms, Samsung SDS makes your ServiceNow instance the central control tower for all data and workflows.

Certificates

  • ISO 45001:2018 and ISO 14001

    Certified Logistics Facilities. Flexible and prompt capacity scaling capabilities.

  • IN-House PCI-Compliant Key Injection facility (KIF )

    Enable to generate, inject, transfer and destruct payment terminal keys and credit/debit/PIN payment files

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Whether you’re looking for a specific business solution or just need some questions answered, we’re here to help.

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