Customized DT support based on experience across various industries and core systems
※ Please click the offerings.
Service→OfferingsOfferings : Consulting + System Integration + IT Operation / BPS
Samsung SDS leads the digital transformation by providing comprehensive services from consulting to system construction and operation to clients in various industries, including electricity/electronics, machinery/parts, EPC/construction, chemicals/energy, retail/service, etc. and contributes to strengthening the competitiveness of customers. In particular, based on the unique DT framework/methodology, we support fast digital transformation tailored to clients by establishing accurate DT level diagnosis and mid to long-term master plan, and utilizing the SDS DT engine (digital core technologies, such as AI, blockchain, cloud, security, etc.) and various global solution business experiences.
Enterprise DTA (DT Assessment) diagnosis
: Overall digital competency level of company Biz/Tech/Culture DTA (DT Assessment) diagnosis
: Specialized processes for each business type, including manufacturing/finance
Building customized systems specialized for clients by utilizing SDS DT engine + globally proven solution-implementing capabilities
Change management services, such as capacity building, organizational culture, and education for early internalization of digital transformation for clients
With a basic digital capability assessment which is applicable to a wide range of industries, we conduct an online survey for all employees in charge from working level to executives. The survey consists of around 50 questions on 5 major areas of the Samsung SDS DT Framework. The results of the assessment will be used to identify the current level and weaknesses of the company's digital transformation in the 5 major areas.
With a digital capability assessment which applies characteristics of variety of businesses, we conduct a survey for people in charge from working level to mid-level managers. The survey consists of questions to understand the status of DT application in value chains of businesses. The results of the assessment will be used to understand the current digitalization status of business processes and to generate DT tasks accordingly.
With a technology digital capability assessment which which is applicable to a wide range of industries, we conduct a survey targeting people in charge from working level to mid-level managers of work/technology. The survey consists of questions to understand the application/usage status of each technology. The results of the assessment will be used to identify the digitalization level, related work status and to generate DT tasks accordingly.
With a digital capability assessment on work culture which is applicable to a wide range of industries, we conduct a survey targeting people in charge from working level to mid-level managers of work/system. The survey consists of questions to identify the current status of digital work culture. The results of the assessment will be used to identify digitalization level mainly focusing on work culture(collaboration/the work way), relative process and systems and to generate DT tasks.
To establish a DT strategy, it is necessary to diagnose the current level and establish a clear goal. We diagnose digital readiness and maturity from a Client’s/ strategy/ operation/ technology/ organization perspective using inherent DT diagnostic tools, such as Enterprise DTA (DT Assessment) and Biz/Tech/Culture DTA (DT Assessment). After establishing a DT strategy, we customize the strategy through a level recheck so that the goals can be reached.
We pursue innovative process re-engineering that can achieve the best efficiency through the implementation of intelligence/ automation/ unmanned business processes applied with the latest IT technologies, such as AI, Blockchain, Cloud and Data Analytics. We implement a seamless value chain by designing a process in which people, robots and new technologies work together organically, and support DT strategies, processes, and new IT technologies to be internalized in corporate culture.
Considering the Clients strategy and system status, we propose the optimal SaaS solution combination in the form of best of breed, and support Clients to make the best choice through PoC. We design the system architecture in the form of a platform so that it can flexibly respond to new, evolving technologies and services, and the entire company has a cloud-based integrated data utilization system.
Optimize processes and systems across the enterprise.
Empower Client’s competitiveness with a sustainable improvement of quality and price saving.
Get Client’s work done faster by sharing data in real time.
Make a data-driven decision more efficiently.
Enhance work efficiency and productivity with user-friendly UX and a more coverage of mobile business. ERP services on cloud reduce the burden on operating and managing applications/ infrastructures, directing more focus on key business.
Be more flexible and quick to adapt to change such as M&A, business expansion, by standardizing master data, optimizing processes and integrating systems.
Based on SCM assessment toolkit, which reflects the SCM innovation experience over 20 years, figure out SCM Value Leak Analysis. Comparing the operating level with the advanced cases, evaluate the process maturity and draw SCM innovation direction for improvement of business performance.
Design the innovation direction and To-Be process for the process of all SCM value chains over customer collaboration, demand and supply management, purchasing management, and supplier collaboration. Provide the process innovation strategy considering the overall up-to-date technology and industry trends and the technical deployability.
Not only does SCM system building need plan solution implementation, it also needs comprehensive services, such as integration of Legacy system (i.e. ERP), standard information management, and operation system establishment. Samsung SDS is the best partner and can provide the service for all areas as a system integrator with a rich experience of over 20 years.
Based on the SCM operation experience on Samsung affiliate, provide the optimal operation service regarding SaaS based SCM. Leave your worries about SCM system operation to Samsung SDS and focus on your business. Samsung SDS will provide the best-quality service.
For an omni-channel experience, we integrate customer-relevant data that exist in silos on different on/offline channels to compose a single profile and provide valid data on customer interests and engagements.
We analyze missing data and siloed processes across touchpoints, assess CX from diverse angles along the end-to-end customer journey, and set up omni-channel strategy for consistent experience.
We leverage 1st/2nd/3rd party customer data to arrive at an optimal solution tailored to the size and nature of a business, offer campaign strategies based on personalized curation, and drive marketing automation.
Based on customer interests discovered through campaigns,
we define customer-value-centric strategies to drive e-commerce innovation in a differentiated and systematic manner, and deliver implementation and operation.
We manage the history of B2B-related activities, key contacts,
and account-related issues, and offer B2B-tailored services throughout the lifecycle (discovery > lead management > sales forecast > sales) to help boost the productivity in sales.
Our Smart Contact Center brings together diverse channels of communication—email, social media, call center—to respond,
in real-time, to all types of customer services, e.g. repair progress check and happy calls.
We offer a complete cycle of services encompassing an assessment of the EHS status, setting up a to-be model,
and consulting for IT system implementation.
Based on a proven platform, we implement an integrated system accommodating EHS process standardization and industry-specific requirements, and provide relevant consulting.
We implement preventive safety management system using image analysis, location tracking, and other cutting-edge technologies.
Real-time monitoring and response to regulatory requirements of hazardous materials along the entire lifecycle, from warehousing to disposal.
We analyze the efficiency of facilities over-consuming energy and implement an AI-enabled auto-control system to set up an optimal operation model.
Integrated monitoring & control platform equipped with functions to merge diverse data sets effectively visualizes the data using 3D and core technologies.
From job requisition to onboarding and hire, the end-to-end recruiting process is managed in the system, cutting down the lead time for recruiting and raising the competitiveness in acquiring talent. Recruiting information integrated with HR data can be leveraged for effective decision-making.
Integrated management of global organizations and differentiated design of business processes make it more efficient to accommodate diverse local requirements and to respond to diversifying portfolio due to M&As or reorganizations of fast growing enterprises in a more agile manner.
Employees can improve their capabilities through a predefined set of skills and career development path.
We also offers diverse evaluation methods adaptable to organization’s needs.
It provide best practices to improve performance through a collaborative organizational culture.
Diverse compensation schemes and standards (salary, incentive, signing bonus, stock option) are efficiently managed, while the data and processes related to compensation, from hire offer to salary adjustments, are interfaced with the core module to support optimal decision-making. The finalized compensation is interfaced to the payroll system to allow efficient management of compensation and payroll.
Depending on requirements, employees can be given the authority to perform diverse HR processes themselves. Managers are provided with the HR data essential to their work via the dashboard as well as a tool for managing the team’s performance throughout the year. Same services are also accessible on mobile.
No need to adopt a separate analysis tool; the system is capable of extracting and analyzing data in real time, and allows to execute related tasks straight from the data retrieved. The system also offers useful reporting functions. Users are able to create and share customized reports, and use the scheduling function for automatic distribution.
35 years of experience IT service delivery to Samsung Group Companies is foundational to our knowhow and expert resources across industry verticals.
Our assessment tool analyzes customer's pain points along processes and systems, and presents improvement strategies to facilitate customer's DT journey.
130-plus experts in quality and failure management regularly engage in operation status inspection and improvement activities